KYC (Know Your Customer) is the process of verifying the identity of a client. KYC is needed to prevent possible fraud (money laundering, for instance). List of countries we currently accept purchase orders from can be found in this article.
- You are required to attach a clear, fully visible, colorful scanned image or a photo of each document requested. Photocopies are not accepted.
- We accept the following document formats: JPG, JPEG, PNG, GIF or PDF
We may contact you by email upon the submission, should clarification be required. We reserve the right to ask for additional documents and/or decline verification if your documents do not comply with our requirements.
Please stay in touch until you get the ‘KYC Verification Passed’ email from us. We may need up to 1 business day for additional checking before the transaction is approved.
All the documents must be provided within 2 business days (48 hours) from the moment the order is submitted. If these 2 business days are interrupted with Saturday and Sunday, please mind that we use UTC+3 time zone for the countdown.
E.g. If you submit the order on Friday, 2 p.m. UTC+3, the deadline is Tuesday, 2 p.m. UTC+3, regardless of your time zone.
1. Proof of Identity
Please attach an unexpired National ID Card (both sides)
2. Proof of address
Please attach a utility bill for utilities consumed at your home address. Mobile bills are not accepted.
- Utility bill must be a photo or scanned image of a paper document;
- If you have an online utility bill, submit the full document (all pages) in PDF format;
- The document must be associated with your name and your home address;
- It must be issued within 3 months;
3. Proof of Funds
Proof of Funds (PoF) is a document (or set of documents) proving that the source of the funds sent is legitimate.
We accept one of the following as PoF:
- Recent payslip from your employers
- Sale contract of a personal asset (a house, a car, a company, etc.)
- Bank statement (savings account extract, salary deposits, etc.)
- Heritage / gift (copy of the will, notarized letter, etc.)
- Loan agreements
- Other supporting documents (a letter signed by a lawyer or a Notary Public, etc.)