KYC (Know Your Customer) is the process of verifying the identity of a client. KYC is needed to prevent possible fraud (money laundering, for instance). List of countries we currently accept purchase orders from can be found in this article.


General Requirements

- You are required to attach a clear, fully visible, colorful scanned image or a photo of each document requested. Photocopies are not accepted.

- Ensure all four edges of the document are fully visible

- The signature is clearly visible

- We accept the following document formats: JPG, JPEG, PNG, GIF or PDF

Only documents in Latin characters (a-z) are accepted. If a document is written in non-supported characters, please attach an English translation prepared by an accredited translator or an authorized lawyer / legal translator. The translated document must be certified by the translator.


The translator must confirm in writing on the translation: I certify that this is a true copy of the original document produced to me on [insert date, month and year]. [Signature of certifier] [Full name of certifier] [Occupation, qualification or registration number (if any) of the certifier, which makes them eligible to certify documents]  



 We may contact you by email upon the submission, should clarification be required. We reserve the right to ask for additional documents and/or decline verification if your documents do not comply with our requirements.

Please stay in touch until you get the ‘KYC Verification Passed’ email from us. We may need up to 1 business day for additional checking before the transaction is approved. 

Timeframes
All the documents must be provided within 2 business days (48 hours) from the moment the order is submitted. If these 2 business days are interrupted with Saturday and Sunday, please mind that we use UTC+3 time zone for the countdown.
E.g. If you submit the order on Friday, 2 p.m. UTC+3, the deadline is Tuesday, 2 p.m. UTC+3, regardless of your time zone.



1. Proof of Identity

Please attach an unexpired National ID Card (both sides)

2. Proof of address

Please attach a utility bill for utilities consumed at your home address. Mobile bills are not accepted.

Important:
- Utility bill must be a photo or scanned image of a paper document;

- If you have an online utility bill, submit the full document (all pages) in PDF format;

- The document must be associated with your name and your home address;
- It must be issued within 3 months;


If a document is written in a language different from English, please attach an English translation prepared by an accredited translator or an authorized lawyer / legal translator. The translated document must be certified by the translator.


The translator must confirm in writing on the translation: I certify that this is a true copy of the original document produced to me on [insert date, month and year]. [Signature of certifier] [Full name of certifier] [Occupation, qualification or registration number (if any) of the certifier, which makes them eligible to certify documents]  



3. Proof of Funds

Proof of Funds (PoF) is a document (or set of documents) proving that the source of the funds sent is legitimate.


We accept one of the following as PoF:


- Recent payslip from your employers

- Sale contract of a personal asset (a house, a car, a company, etc.)

- Bank statement (savings account extract, salary deposits, etc.)

- Heritage / gift (copy of the will, notarized letter, etc.)

- Loan agreements

- Other supporting documents (a letter signed by a lawyer or a Notary Public, etc.)


If a document is written in a language different from English, please attach an English translation prepared by an accredited translator or an authorized lawyer / legal translator. The translated document must be certified by the translator.


The translator must confirm in writing on the translation: I certify that this is a true copy of the original document produced to me on [insert date, month and year]. [Signature of certifier] [Full name of certifier] [Occupation, qualification or registration number (if any) of the certifier, which makes them eligible to certify documents]